HOW BIG LAUNDRY WORKS FOR YOU

Package options and details

Laundry Packages

Dry Cleaning Packages

  • Average Delivery period is 48-72 hours.
  • Big Laundry requires a period of upto 10 days to commence services.
  • Customer under premium time slot subscription will be attended at the chosen time slot.
  • For normal time slot (9am to 5pm), the pickup and delivery time will be at the discretion of biglaundry.

Once the customer completes the subscription based on

preferred pickup details
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If a customer has chosen Alternative*
as their prefered pick up

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Big Laundry team will attempt / call to reach
the customer's doorstep 13 times a month

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If a customer has chosen Weekly*
as their prefered pick up

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Big Laundry team will attempt / call to reach
the customer's doorstep 4 times a month

  • Sunday pick-up and drop will be at the discretion of Big Laundry
  • Any government or public holidays will be considered as a holiday and those days will correspondingly be adjusted against the attempt/call days.

Pick up Process initiates.

Big Laundry Process

if clothes are picked up
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If the customer clothes are not picked up for the following reasons

SMS will be triggered accordingly

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How does the customer check

{ In Big Laundry Website }

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{ In Big Laundry Mobile Android App }

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Here you can check your subscription id, payment status and service period details.

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Click here to view your date wise pick-up / delivery details.

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Here you can view date-wise the number of clothes picked up.

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Here you can view the cloth wise break-up pertaining to that particular day and also view the status of the same.

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If the customer clothes are not picked up for the following reasons

SMS will be triggered accordingly

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Will be offered at additional cost as per rate card: www.biglaundry.com/rate-card.php

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Will be offered at additional cost at flat rate of Rs:15/per cloth

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Bleaching will be offered free of cost along with the subscription.
Please inform out pick-up boys which cloth to be bleached

Dry Cleaning takes up to 5-7 business days to process and deliver clothes. Dry cleaning comes at additional cost . Any garment that needs dry cleaning will be sorted by our sorting team - and an SMS / Email will be triggered to the customer immediately. Upon payment on the additional dry cleaning charges, as per the SMS / Email - Big Laundry will process the garment - else, it would be sent back un-processed.

Big Laundry also accepts garments for dry cleaning only. These garment can be handed over to our collection / delivery agents (boys) with specific instruction for dry cleaning.